CRM Implementation gives you peace of mind when implementing new software for your business. CRM provides businesses with centralised access to cases and relationships (customers, stakeholders, members or partners). This allows your business to reduce duplicity of information and reduce time required to stay up to speed on your relationships and tasks. CRM can automate processes such as alerts and customised workflows, and ultimately helps you increase relationships and revenue.
Our team at Illuminance Solutions has the right mix of technical, business analysis and project management skills to implement CRM in your business. After assessing your business processes and needs, we leverage CRMs functionality to tailor it to your business needs. The right implementation is crucial for full utilisation of the software, and to reduce disruptions to your business during the implementation period. We implement the software for you so you can focus on your day-to-day roles. We provide on-premise training, user guides, and remote support to help you get the most from your new software. Our goal is to help you improve productivity and efficiency, and save you money.
- Diagnostics:This involves project initialisation, setting up a project plan, and agreeing on an approach and scope definition.
- Analysis:Your business processes are identified and documented. Our goal is to understand your business and processes performed, and to identify how CRM could maximise your business processes.
- Design:The best CRM configuration to achieve your needs and processes is identified, as well as the best implementation strategy for your business. If a prototyping approach is used, this is the point where prototypes are built and tested.
- Development:Programming is completed, including the creation of new features and adaption of existing features, as well as the data migration. All features, data migration, and security is tested.
- Deployment:Installation, configuration and feature deployment occurs following the implementation plan outlined in Design. Then testing occurs on the system level, including user acceptance tests, process tests, security tests and load tests.
- Operations:Application management, availability, performance, fault management, configuration management, IT service desk, and asset management.
- Business analysis workshops (Analysis) and Requirements matrix (Diagnostic)
- System functional design (Design)
- Migration strategy (Design)
- System development (Development)
- User acceptance test strategy (Deployment)
- User guide and training (Deployment)
- Document and issue register (Operations)
- Post go live support (Operations)