APPLICATION SUPPORT (CRM / SHAREPOINT)


Application Support allows you to receive the help you need to keep your business running smoothly. It provides essential support and system maintenance to ensure you get the best return on your existing CRM or SharePoint implementation. Your employees rely on CRM or SharePoint for their day-to-day work, which means they will occasionally have queries or issues that require help. We are available to answer these queries so you can utilize your software more efficiently, and we provide system maintenance when necessary. In the case of system failure, we are here to action and help you get back to work faster, therefore minimizing loss.

 

We recommend obtaining an Application Support agreement once your CRM or SharePoint has been implemented.

 

BENEFITS

  • Ongoing improvement to maximise system return
  • Break fix support to ensure smooth operation
  • Ensure the system aligns with ongoing business growth/change
  • Reduce future upgrade cost by ensuring the system is “upgrade ready”

 

SERVICES HIGHLIGHT

  • Monthly report
  • Priority business hours onsite/remote support
  • Optional after hours onsite/remote support
  • Implement change management and create as build documentation
  • Fast response and same day resolution for top priority issues
  • Customised service plan that fits your organisation
  • Roll over and overdraft flexibility
  • No lock-in contract, 1 billing cycle notification

 

SCOPE

Our consulting team will develop a custom maintenance and improvement plan to fit your situation. The plan includes the following areas:

 

  • User management
    • User access and security control
    • Training and training documentation
  • Break fix support and ongoing development
    • Release update and management
    • System reports (SSRS)
    • System customisation
    • Custom development
    • As build documentation
  • System maintenance and administration
    • Patches and rollups
    • Storage or data management
    • Audit record management
    • Data issue investigation
  • Future proofing
    • Upgrade ready preparation
    • Browser and platform testing

 

COST

Deliverables / Activities Cost
– Initial system audit From $1,000
– Environment documentation
– Source code and knowledge transfer
– Establish reporting requirement and service plan details
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MONTHLY ONGOING COST

Report and communication hours Technical and function support hours Total service hours Cost
2 8 10 $1,650
4 16 20 $3,300
6 24 30 $4,500
Customised Customised Customised POA
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