SERVICES
Change For The Better
illuminance Solutions is a one-stop-shop when it comes to Business Consulting services. We offer a wide range of Consulting services to help your business reach its full potential and our experienced team is dedicated to helping our clients improve their processes and strategies through a range of services.
We specialise in Project & Change Management, assisting our clients in successfully implementing change to improve their effectiveness and drive success. Our collaborative approach ensures that all aspects of the project are effectively planned, implemented, and reviewed.
We also offer Digital Strategy & Planning consulting services to help our clients create a vision and bring it to life. From developing information technology strategies to implementing performance management tools, we provide comprehensive advice to help our clients succeed, and to thrive.
Our Customer Engagement & Management services focus on maximising customer engagement through the implementation of CRM tools based on Microsoft technologies. Our tailored solutions help businesses build deeper relationships with their clients and stand apart from their competitors.
Finally, our Business Improvement services focus on identifying barriers to our clients’ success and developing practical, efficient, and effective solutions. Our experience in conducting hands-on reviews of business processes, guided workshops, and on-premise training ensures that our clients receive the best possible service.
At illuminance Solutions, we are committed to helping our clients reach their full potential through our comprehensive range of consulting services.
Our Approach
FRESH THINKING
We challenge the ‘status quo’ creating innovative, tailored solutions to complex business problems.
PRAGMATIC SOLUTIONS
We work side by side with our clients to design and implement workable solutions.
OUTSTANDING VALUE
We don’t bring a crowd, just the right minds committed to helping our clients succeed.
EXPERIENCED PRACTITIONERS
Our Consultants have extensive experience andall have worked at senior levels.
STRATEGY
Challenges look different when viewed from the right perspective. For us, that perspective means getting to the high ground. For every project we start by viewing the problem through a strategic lens. We ensure our approach is led by strategic vision and goals of your organisation and underpinned by the ever evolving landscape of your market. Our dedication to strategic clarity means we can help you rethink the future of your organisation to drive outcomes that deliver real impact.
DELIVERY
Our business is all about delivery, and we deliver in a way tailored to our clients’ operating processes. With an average of over 15 years’ experience, our team have experience delivering consulting projects using a variety of methodologies. We are deliberate in the way we design each program to suit your internal requirements and deliver timely, high value and high-quality deliverables.
SOLUTION
Our company’s belief is individual projects alone cannot build a more prosperous WA. We create lasting outcomes that will enable you to prosper, even after we’re gone. This can be from upskilling your team and improving your internal capabilities, to connecting you to leading software tools and vendors.
Our Consulting Expertise
Our teams’ incredibly diverse backgrounds in different industries and both non-technical and technical experience provide unique consulting services to many different layers of an organisation that addresses the typical disconnection between a company’s needs and what technology the services provide.
Our consulting team are CMMI Catalyst trained. This framework focuses on an organisation’s desire for change and quantifying these changes with value to build an ICT transformation roadmap with a clear purpose and return to the company.
illuminance also adapts components of this framework for light-touch consulting to assess the viability of long-term benefits of current systems and the suitability of existing transformation plans, with a clear focus on organisational outcomes.
INSPIRE
Imagine what the future state of your business could look like and define your digital transformation journey.
DESIGN
Quantify the value of your business transformation, the case for change and technological impact.
EMPOWER
Ensure buy-in across your organisation with a visual and tailored immersive experience.
ACHIEVE
Execute your strategy and ensure a smooth launch with an executive-ready proposal and basis for customer success plan.
At The Core
OUR VALUES
We believe that at the heart of every business are the people behind it. We pride ourselves on our ongoing commitment to our clients and genuinely strive to develop trusted relationships and to understand our clients’ business objectives and goals.
OUR OBJECTIVES
Every client project begins with an internal business case. Our duty is to design and structure a project, using technology, that is fit for purpose to achieve those desired business outcomes within a timeframe and budget that meets the objectives of that business case.
OUR TECHNOLOGY
illuminance Solutions builds, or builds upon, software to provide solutions using a business outcome first approach, instead of a technology led approach. Applications can be built from scratch, using existing tools and cloud services already available, or any combination most appropriate to the problem being solved.
Business and Information Alignment
Harnessing True Value From Technology And Data
illuminance Solutions help businesses align their technological solutions with their strategic goals. Our team of experts understands the importance of business and information alignment, and we’re here to help you harness the true value of your technology and data.
We believe that technology should enable effective and efficient business processes, but as businesses grow and evolve, it’s easy for legacy systems to become outdated and for technology platforms to become disconnected from the underlying needs of the business. When this happens, organisations are unable to maximise the value of their technological solutions.
At illuminance Solutions, we work collaboratively with our clients to plan and implement changes that will ensure their technological solutions are aligned with their strategic goals. We believe that the alignment of business strategy with technological solutions is a progressive journey that requires both a strategic and practical approach.
The benefits of working with illuminance:
- The ability to innovate more rapidly and to tailor specific products and services to your clients’ needs
- The ability to better identify business priorities by aligning strategic plans and identifying processes to build internal capability
- Improved coordination and operation of existing systems and applications to maximise the benefits of those systems
- Improved sharing of organisational data, knowledge and skills between employees, customers, suppliers and other stakeholders
- Improved decision-making capabilities resulting from improved access to relevant information and information-processing capabilities
Business Improvement
Helping Businesses Reach Its Full Potential
All organisations strive for success, in whatever form that may take.
Often, however, performance is compromised by external and internal factors, and potential opportunities are missed.
Our team at illuminance Solutions works with clients to identify barriers to their success, and to develop strategies and approaches to deal with them.
We are dedicated to helping your business succeed by providing tailored solutions to enhance your operations and increase your profitability.
We understand that every business is unique and faces its own set of challenges. That’s why we offer customised solutions designed to address your specific needs. Our approach is based on a thorough understanding of your operations and processes, which allows us to identify opportunities for improvement.
Typically, we map business processes in order to develop business improvement processes and recommendations. Software solutions based on Microsoft technologies can then be tailored to specific business processes, meeting the unique needs of each unique business.
We use Microsoft technologies to develop software solutions that are tailored to your specific business processes. Our solutions are designed to streamline processes, improve efficiency, and enhance profitability.
Our team consists of experienced consultants who have worked with businesses across a variety of industries. We have a proven track record of delivering results and providing valuable insights to our clients.
Our approach is customised to your specific needs. We start by understanding your business goals and challenges, then develop a plan to address those challenges and achieve your goals.
At illuminance Solutions, we are committed to helping businesses reach their full potential. Our clients benefit from our experience in conducting practical reviews of business processes, as well as our guided workshops and on-premises training. We provide practical, efficient, and effective business improvement solutions that are designed to drive success.
Our clients benefit from:
- Our experience in conducting “hands on” practical reviews of business processes
- Our guided workshops and on-premise training to understand businesses better
- Our ability to develop practical, efficient and effective business improvement solutions
Our services include:
- Business Process Improvement
- Digital Transformation
- Project Management
- IT Strategy and Planning
Customer Engagement & Management
Exceeding Client Expectations For Business Success
illuminance Solutions specialise in consulting services for customer engagement and management. We understand the importance of building strong relationships with your customers and the role that Customer Relationship Management (CRM) plays in achieving this goal.
Successful businesses understand that customer engagement is critical to their success and sustainability in the long term. CRM tools play a vital role in maximising customer engagement. When businesses actively seek opportunities to exploit CRM software capabilities and align a range of available business channels, they build deeper relationships with their clients.
At illuminance Solutions, our highly experienced team works closely with organisations to plan and implement CRM transformations based on Microsoft technologies that are specifically tailored to individual circumstances and needs. We specialise in enhancing, more effective linkages between data points to ensure a more effective client experience, which builds client loyalty and trust.
We also provide a more efficient, sophisticated approach to communicating with clients and other stakeholders through improved automation of records and other digital information. Our team has a proven track record of delivering practical, efficient, and effective CRM solutions that enable our clients to compete with (and stand apart from) competitors by offering stakeholders a customer-focused experience that is most likely to exceed their expectations.
Our services include:
- CRM Strategy and Planning
- CRM Implementation and Deployment
- Data Management and Analytics
- Training and Support
Digital Strategy & Planning
Creating A Vision And Bringing It To Life
illuminance Solutions specialise in consulting services for customer engagement and management. We understand the importance of building strong relationships with your customers and the role that Customer Relationship Management (CRM) plays in achieving this goal.
Successful businesses understand that customer engagement is critical to their success and sustainability in the long term. CRM tools play a vital role in maximizing customer engagement. When businesses actively seek opportunities to exploit CRM software capabilities and align a range of available business channels, they build deeper relationships with their clients.
At illuminance Solutions, our highly experienced team works closely with organisations to plan and implement CRM transformations based on Microsoft technologies that are specifically tailored to individual circumstances and needs. We specialise in enhancing, more effective linkages between data points to ensure a more effective client experience, which builds client loyalty and trust.
We also provide a more efficient, sophisticated approach to communicating with clients and other stakeholders through improved automation of records and other digital information. Our team has a proven track record of delivering practical, efficient, and effective CRM solutions that enable our clients to compete with (and stand apart from) competitors by offering stakeholders a customer-focused experience that is most likely to exceed their expectations.
Our digital strategy and planning services include:
- Digital Transformation Strategy
- Information Technology Strategy
- Digital Roadmap Development
- Business Process Mapping
- Financial Modeling and Scenario Mapping
- Performance Management and Measurement
Project & Change Management
Change For The Better
In addition to our project management expertise, illuminance Solutions specialise in change management – understanding the human side of change and how it affects individuals, teams, and the organisation as a whole. We work with our clients to ensure that change is carefully planned and communicated, so that it is well received by stakeholders and successful in achieving desired outcomes.
Our team is here to support our clients throughout the change management process, from the initial planning stage right through to post-implementation review. With our guidance, clients are able to navigate change confidently, knowing that they are supported by a team of experts with extensive experience in all aspects of project and change management.
Our team of experts are skilled in developing effective change management strategies, including:
- stakeholder analysis and engagement planning
- communication and training planning
- change readiness assessments
- impact assessments
- risk assessments
- measuring the success of the change post-implementation
How can we help?
Contact us today to learn more about how we can help your business succeed.