PRODUCTS
Our Mission
The Aboriginal and Torres Strait Islander Corporation and Trust Management System (CTMS, formerly known as ATMS) was developed by illuminance Solutions with the vision to empower Prescribed Body Corporations (PBCs) to look after their own interest for the good and benefit of their members. The objectives were to be culturally flexible and aware, easy to use for any level of computer skills, and still make sure that the Corporation has all the necessary information they need to make sure that they’re compliant with all the regulations, such as those from the Office of the Registrar of Indigenous Corporations (ORIC).
How It Works
CTMS is designed to fully reside in the Corporations’ own Microsoft 365 environment, so that all data is always under complete control and ownership of the organisation. The system uses the benefits extended to non-profits by Microsoft, using services available to Corporations at very low costs, if not free, to manage a complete member database that can then be used to manage services provided by the Corporation with members, such as heritage and environment surveys, and services provided for members such as assistive services for employment, legal or benefit programs. CTMS can also manage the application process itself for new members, proof of heritage and more. CTMS is a community-driven system, where the users directly influence so that it is practical for every mob to look after themselves, the way they want and know best.
Key Features
Member App
- Ability for members to login to the app online
- Accessible through mobile devices
- Login by authentication through external providers (Facebook and Gmail)
- Improved security through multi-factor authentication (MFA)
- Submit fund applications online and view submitted applications
- Application processing will be done in CTMS, and real time updates will be visible on the app
- Members can check status of fund applications
- Members can verify their contact details through the app
- Ability to make fund applications on behalf of another member (Prior authorisation required in CTMS)
Membership Management
- Maintaining the member registry with the ability to record the following for each member;
- Key demographic information
- Financial / bank details
- Family / language group
- Membership types – if any
- Beneficiary / Non-Beneficiary type
- Qualifications and Skillset
- Relationship within the PBC – if any
- Relationship between members
- Store important documents for each member
- Manage onboarding process of new members
Member Services
- Case Management
- Feedback, complaints, advocacy
- Request Management
- Employment, Benefits & Social assistance requests
- Track activities
- Phone calls, SMS, emails
- Create notes and tasks
- Ensures communications and information are recorded for future references
Fund Applications Management
- Set program budgets for each member support program
- Set individual balance for each member support program
- Automatically calculate the balances from processing fund applications
- Automatic reset of program budgets ( financial year / calendar year)
- Set up warnings/ restrictions around budgets.
Funds Management
- Functionality to submit and process fund applications for each member
- Select the member support program for each application
- Progress applications through a business process flow (an approval process) with validations if needed
- Enter disbursements (line items) for each application specifying the supplier
- Automated purchase order process by creating PO’s and notifying the Vendor
- Track activities (phone calls, SMS, Emails) for each application
- Create notes and tasks for each application
- Store supporting documents for each application.
Resource Management
- Identify and assign the right member for the job (E.g. Welcome to Country, Heritage Surveys and other cultural and community events)
- Availability
- Qualifications
- Skillset
- One stop portal to view jobs
- Automatic reminders on upcoming jobs
- Timesheet Tracking
- Find out how much time members are spending on a job
- Prove to paying clients
- Expense Tracking
- Allows members to lodge an expense re-imbursement claim
- Receive and keep track of expense claims for processing, payments and invoicing purposes
Events & Communication Management
- Mass Communication – Bulk SMS and emails
- Event Management
- Seamlessly communicate with attendees before and after events
- Invite, records members’ RSVP to events such as meetings
- Record event attendance
- Online Feedback Forms
- Obtain quick response from members
- Members can easily provide general feedback and nominations for committees etc.
- Targeted Communication – Automatic Request for Information and Follow-ups via email and SMS
- Members requesting specific information or support could receive automatic notifications and follow-ups to ensure communications stay open until resolved
- Automatic notifications
- Social Media
- Posting and media releases to Facebook, Instagram, Twitter/X etc.
Integration with Financial Applications
CTMS has the capability to deliver financial system capabilities by integrating well with other Dynamics 365 applications such as Microsoft Dynamics 365 Business Central and Wiise – a product built on Microsoft Dynamics 365 Business Central, an all-in-one ERP business management solution that helps you connect your financials, service and operations to streamline business processes, improve customer interactions and make better decisions.
Wiise – a business software that helps manage accounting, payroll, banking and HR. From finance to forecasting and invoicing Wiise will help Trusts and Corporations get a clearer picture of what’s happening at every level. CTMS can also integrate well with existing financial applications such as Xero and MYOB. This will create a duplex information link between CTMS and the financial application.
- Based on the disbursements, ability to create line items in general ledger
- Functionality to create purchase orders which can be sent to suppliers
- Using technology such as Xero Webhooks and Microsoft Azure functions, CTMS can have near to live updates.
Security
CTMS is equipped with Microsoft Dynamics 365 that provide a security model that protects data integrity and privacy and supports efficient data access and collaboration. The goals of the model are as follows:
- Data hosting and ownership will be with your organisation’s tenancy with Microsoft
- illuminance does not own or retain any of your data within our servers
- Multi-factor authentication (MFA) Login
- Provide users with the access only to the appropriate levels of information that is required to do their jobs
- Categorise users by role and restrict access based on those roles
- Support data sharing so that users and teams can be granted access to records that they do not own for a specified collaborative effort
- Prevent a user’s access to records the user does not own or share
Reporting & Compliance
CTMS combined with Power BI has strong reporting capabilities.
- System / personal dashboards
- Microsoft Dynamics 365 advanced find for query based data extraction
- Microsoft Power BI – business intelligence reporting
- Put business rules in place for compliance.
Coming Soon
CTMS has the potential to carry out the following functionalities / integrations in the future;
- Land & Heritage Management
- Geographic Information System (GIS) Integration to support Heritage surveys and Indigenous Land User Agreements
- Cultural artifact database
- Contracts & Agreements Management
- Keep track of past, present and pending contracts & agreements with commercial clients
- Link a contract or agreement with an existing tenement, project or activity
- Automatic reminders when an existing contract or agreement is about to expire
- Phone system integration – to operate a call centre for member services
- Investments tracking
Microsoft Power Platform
CTMS is built on modern and powerful cloud-based Microsoft Power Platform, that combines components of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). CTMS has been tailored to improve productivity, recording and communication and is able to integrate with other Microsoft cloud based solutions such as Microsoft Dynamics 365 and CTMS provides the following seamless features;
- Member management;
- Funds management;
- Fund application processing and management;
- Case management;
- Member communication.
Microsoft 365 inclusive services such as SharePoint for document management and using the app Teams ensures better office productivity within the trust or corporation itself. Being able to collaborate remotely is of great necessity and the software suite fully supports this.
A Member App built on Power Apps portals enables beneficiaries to login, submit and track their fund applications. Business intelligence and the ability to drill down and track the distribution of funds is a natural fit for Microsoft Power BI dashboards and reports. Automation and integration between components such as finance systems and communication platforms are built on Microsoft Azure resources. Server-less functions and service bus ensure reliability and credibility in the data management.
CTMS also integrates with popular finance systems already used by Aboriginal Corporations such as Xero and MYOB.
Case Studies
Testimonials
“In 2018 BNTAC and illuminance Solutions embarked on a journey together to develop systems and processes to enable BNTAC to achieve compliance in its distributions of charitable funds and importantly establish a high level of service to the Banjima people. Drawing on illuminance’s extensive industry knowledge and experience, we worked in partnership to create and build processes and systems, which have provided us with a comprehensive solution.
The implementation of illuminance Solution’s Aboriginal and Torres Strait Islander Corporation and Trust Management System built on the Microsoft Dynamics 365 platform, has enabled BNTAC to quickly establish a service that drives efficiency and enables continual, incremental, refinement of the service we provide to the Banjima people. We look forward to continuing this collaborative partnership with illuminance as we plan to further evolve our system as our knowledge and understanding of the platform’s capabilities grows.”
Matthew Maxted, Member Services Manager – Banjima Title Aboriginal Corporation
“Among others, the fundamental core service that RRKAC provide the Robe River Kuruma people is to utilise trust funds to deliver programs for their betterment. Aligned under the same goal, RRKAC and illuminance Solutions formed a partnership to further refine the processes already in place around member services with CTMS as the enabler. RRKAC realises the impact of streamlining the processes through CTMS will benefit the RRK people. We look forward to continuing the partnership with illuminance to further improve our system with the goal of serving the RRK people at theforefront.”
Brooke St. James, Member Services Manager – Robe River Kuruma Aboriginal Corporation
“Our collaboration with illuminance Solutions for the Aboriginal and Torres Strait Islander Corporation and Trust Management System (CTMS) implementation has made us realise that technology combined with correct business processes in place can play an important role in the success of our organisation. CTMS offers us both these factors and we are looking forward to using CTMS as the tool to drive our efficiency, improve governance and offer better services to our members into the future..”
Daryl Smith, Chief Executive Officer – Wajarri Yamaji Aboriginal Corporation
A tech-based, cloud-enabled, and culturally sensitive solution
illuminance Solutions specialises in collaborating directly with Indigenous Organisations to develop and implement customer relationship management systems, including cloud-based platforms, designed to streamline crucial processes and procedures. These encompass member record upkeep, claims management, procedural systems, as well as accounting and reporting capabilities.
Leveraging our comprehensive industry expertise, we’ve crafted a unique solution tailored to address the operational challenges Indigenous Organisations face. Our solution efficiently converts paper and Excel-based member records and fund applications into digital formats, offering an easy-to-implement and user-friendly system.
Moreover, our team is well-versed in providing training for employees and assisting project teams with change management, ensuring the seamless realisation of the new system’s potential benefits.
Beyond benefiting trustee organisations, this system significantly and enduringly enhances Indigenous communities. Trustee organisations can now redirect their focus towards strategic and community-benefit initiatives, reducing the time spent on administrative tasks.
illuminance Solutions and the CTMS team collaborates closely with Indigenous Organisations to implement innovative customer relationship management systems, simplifying complex processes and supporting community development.
CTMS has provided the following benefits to its current clients and users:
- Self-reliance in providing services to members
- Trust in tracking required information without the need for excessive levels of technical or financial knowledge
- Confidence in accurate and current information on fund distribution and the organisations financial position to provide services
- Clear allocation of roles and associated responsibilities. The correct person is assigned to a job and held accountable
- Total transparency into the operational aspects of the organisation at all times
Happy Clients
Contact Us
How, Where, When?
Call us
1300 590 128
Meet us
The Sky Garden Commercial Building
Level 5, 239 Adelaide Terrace Perth WA 6000
Monday to Friday from 8.30 am to 5 pm
Or fill out your information in the form below and one of our team members will reach out to you.
