Award-winning Microsoft Partner and Highly Multicultural Organisation
Revitalize your career by becoming part of illuminance Solutions, trailblazers in tech innovation driven by a commitment to social impact! We’re actively seeking a skilled Business Analyst & Project Manager to join our team. By joining the illuminance team, you will have the opportunity to be part of an exciting diversification journey in a fast-growing organisation and make a meaningful impact on the lives of businesses and their customers.
While we’ve solidified our roots in the non-profit sector, we’ve opened doors to a thrilling diversification journey. As a part of the illuminance team, you’ll play a pivotal role in this exhilarating transformation within our fast-growing organisation. Your work will touch the lives of businesses and their customers, making a real impact.
Our company culture thrives on diversity and multiculturalism, collaboration, continuous learning and professional growth, shaping an incredibly supportive and invigorating work environment. Don’t miss this chance to be part of something big at illuminance Solutions!
With its headquarters in Perth, illuminance has earned acclaim for its unwavering dedication to narrowing the digital divide and forging a more equitable and sustainable future. Our team boasts members from over 20 countries, showcasing our deep commitment to diversity and inclusivity, fostering a workplace where everyone feels valued.
Collaborating with professionals from diverse backgrounds worldwide, you’ll broaden your horizons, acquire new skills, and cultivate a global mindset. Our unwavering commitment to community inclusivity ensures a welcoming environment, irrespective of your background or culture.
In 2022, illuminance, in partnership with West Tech Assemblage, spearheaded the launch of The Digital Inclusion in WA Blueprint. This ground-breaking initiative outlines strategic approaches endorsed and formalised by the Western Australian Government, a testament to our advocacy for digital inclusion.
Our accolades include recognition for innovation, multiculturalism, diversity, and inclusion, such as the Western Australian Multicultural Business Awards 2021, The Microsoft Global Partner for Social Impact in 2019, the Australian Computer Society CXO of the Year Gold Disruptor 2019, the City of Perth Strategic Alignment Award’s 40 under 40 Award in 2020 and a 2020 National Nominee for Australia in the World Summit Awards by the United Nations.
Position Overview
As a Technical Business Analyst/Architect, you will play a critical role in designing, developing, and delivering innovative solutions tailored to our client’s needs. You will work closely with clients and internal teams to analyse requirements, design high-level architectures, and ensure seamless implementation of AvantCare, CTMS and other Microsoft Dynamics 365 solutions. You will ensure that solutions are scalable, compliant, and aligned with industry best practices.
Responsibilities will include
Solution Design and Architecture
- Develop solution designs based on customer requirements, focusing on Dynamics 365 and Power Platform integration.
- Design scalable, secure, and compliant architectures that align with the client’s business processes.
- Ensure solutions are aligned with industry standards, compliance, and regulatory requirements, including data protection (GDPR, HIPAA, NDIS).
- Ensure that components within a solution are efficient and can be reused across similar use cases.
- Design complex solutions into simple parts for ease of testing.
Requirements Gathering & Analysis
- Collaborate with stakeholders to gather and document business, functional, and technical requirements.
- Lead workshops to capture current state processes and design future state solutions, particularly in the aged care and disability sectors.
Technical Leadership and Guidance
- Provide technical leadership throughout the project lifecycle, from initiation to implementation.
- Work closely with development teams to translate business requirements into technical specifications, ensuring customisations are in line with best practices.
- Guide and mentor junior technical staff, providing architectural direction and oversight.
Data Migration and Management
- Develop data migration strategies for clients transitioning
- Ensure the integrity, security, and quality of data through proper migration, cleansing, and validation processes.
Collaboration & Client Engagement
- Serve as a liaison between clients and internal teams, ensuring alignment of technical solutions with business objectives.
- Drive continuous improvement by collecting client feedback and adapting solutions to changing business needs.
Integration and Customisation
- Define and oversee the integration of Dynamics 365 with third-party systems (e.g., financial, government databases) using APIs, middleware, and connectors.
Governance, Risk, and Compliance (GRC)
- Implement governance strategies to ensure data security, user access controls, and regulatory compliance.
- Create and maintain documentation for solution architectures, technical workflows, and governance policies.
Testing, Deployment, and Support
- Support user acceptance testing (UAT), ensuring the solution meets client expectations and business requirements.
- Provide technical support during go-live and post-implementation, ensuring a smooth transition and ongoing optimisation of solutions.
KEY OUTCOMES/SUCCESS FACTORS
Backlog Refinement Efficiency: Number of backlog items deemed “ready” before sprint planning.
- Target: 100% of backlog items for the next sprint are in a “ready” state before sprint planning.
Solution Design Accuracy: Percentage of solutions designed that meet all documented client requirements without significant rework or redesign.
- Target: 95%+ solutions delivered without major redesigns post-implementation.
Deployment Success Rate: Percentage of projects deployed without critical issues during go-live.
- Target: 95%+ go-live events without major incidents or downtime.
Client Satisfaction Score (CSAT): Feedback score from clients on how well the delivered solution meets their needs and business goals.
- Target: 90%+ satisfaction based on post-project feedback surveys.
Bug Fix Turnaround: Average time taken to resolve post-deployment bugs or issues.
- Target: Resolve 90% of critical bugs within 48 hours of identification.
Experience, Knowledge and Qualifications
- Technical Expertise: In-depth knowledge of Microsoft Dynamics 365, Power Platform (Power Apps, Power BI, Power Automate), and Azure cloud services.
- Business Acumen: Ability to understand complex business processes, particularly in aged care, healthcare, or disability services sectors.
- Problem-Solving: Strong analytical skills to solve complex business and technical challenges with innovative solutions.
- Communication: Excellent communication and presentation skills to convey technical concepts to non-technical stakeholders.
- Leadership: Proven ability to lead and guide technical teams and work collaboratively with cross-functional teams.
illuminance Solutions is a Microsoft Gold Partner and a 2019 Microsoft Global Partner of the Year: Partner for Social Impact.
